Shipping & Returns

We do our best to ensure your order is made just the way you want it. We guarantee our personalized products to be free of manufacturing errors or product defects.  We inspect every item for quality and accuracy before it is shipped to you or your gift recipient.

Please review all personalization information before submitting your order.  Double-check spelling, names and dates very carefully.  Understandably, we are not able to make changes to orders or accept order cancellations once they are placed.

Gift recipients who return an item will receive an in-store credit that can be used towards any item on BigDaddyFinery.com.

General, in-stock items must be returned in new condition and in the original packaging for a prompt exchange for the same item or a refund.  All refunds and exchanges must be made within 30 days of receipt. We do not refund shipping and handling charges or reimburse for the cost of returning an item to us.

Personalized items cannot be accepted for return (unless there is a manufacturing error or product defect).   If there is a quality issue with your order, you may return it in new condition and in the original packaging for a prompt exchange for the same item or a refund.  All refunds and exchanges must be made within 30 days of receipt.

BigDaddyFinery.com reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, material or content.  Additionally, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect BigDaddyFinery.com or any of our fulfillment carriers.

No Hassle Return Policy

For your protection, you must have a Return Authorization Number to return any items.  Please contact us at service@the365marketinggroup.com to obtain an authorization number.